FAQ
Answers about production, shipping and storage.
Where are your products made?
Anoterra cheeses are made in Kars by our family business, which has been producing there for many years, using traditional methods and modern hygiene standards.
Do your cheeses contain additives?
No. Our products are made entirely from natural ingredients, without additives or preservatives.
How do you ship my order?
Orders are shipped in sturdy cardboard boxes with ice packs, so the cheese keeps its firm structure and the cold chain is never broken until it reaches you.
Do you ship all over Turkey?
Yes, we ship safely to every part of Turkey.
What is the shelf life of your products?
Gruyere keeps for 10 months and Aged Kashar for 12 months; once opened, between one week and 14 days. Halloumi keeps for 10 months, 5 days once opened. Malakan, Göbek and string cheese keep for 6 months, 7 to 14 days once opened.
When will my order arrive?
Your order is shipped the same day and reaches you within 1 to 3 business days; delivery time may vary by city.
How should I store my cheese?
While the vacuum pack is unopened, keep the cheese in the fridge for a long time. After opening, store it in an airtight container.
Do you sell in bulk or to restaurants?
Yes, we have bulk sales and pricing for restaurants and hotels. Contact us for details.
What are your return and exchange terms?
Returns are limited for cold-chain food. If the product is spoiled, leaks or is the wrong item, contact us within 7 days of delivery.