Cancellation and Return Terms

General Information

1. Every order you place on the Anoterra website is subject to Law No. 6502 on Consumer Protection and the provisions of the Distance Sales Agreement.
2. When you place an order, you are taken to have accepted the pre-information form and the distance sales agreement shown to you.
3. Unless stated otherwise, shipping costs that arise when the product is sent are paid by the buyer.

Order Cancellation

1. If your order has not been shipped, you can ask to cancel it by e-mail to info@anoterra.co or through our WhatsApp line.
2. If you paid by credit card, the refund is made to your card within 1–3 business days. Depending on your bank's procedure, it may take a few days to show on your statement.
3. If your order has already been shipped, it cannot be cancelled. In that case the return procedure applies once the product reaches you.

Return Terms

1. Food products are outside the scope of returns for hygiene and health reasons. For that reason the right of withdrawal does not apply to opened or perishable products.
2. You do have the right to return faulty or damaged products. Please check the packaging at delivery. If it is damaged, have the courier draw up a report when you receive it.
3. You must contact us with photos of the product within 5 days of receiving the faulty product.
4. For approved returns, Anoterra pays the shipping cost. You only need to send the product back freight-collect (the charge goes to Anoterra) with the carrier we tell you.
5. When the return is approved, your payment is refunded as follows, depending on how you paid:

Payment by credit card:
Refunded to your card within 1–3 business days.

Payment by bank transfer (havale/EFT):
To get a refund, send the following details to info@anoterra.co:

• IBAN
• Account holder's name
• Bank name and branch code

The amount is sent to your account within 1 business day.

Cases Not Eligible for Return

• Products whose label or protective packaging has been removed and that cannot be sold again are not accepted back.
• Products sent without an invoice cannot be returned.

Contact

For all return and cancellation requests:
E-mail: info@anoterra.co
WhatsApp support line: 0534 789 80 80